Refund policy

Return and Refund Policy

If you would like to return an item for a refund, please visit https://in-mari.com/apps/return_prime. The process is quick and simple. You will be guided through the steps online. Just make sure to have your order number and the email you used to make your purchase handy.

Domestic Customer Return Options

Refund

Customers have 30 days from the fulfillment date to return the item(s) for a refund. Returns are free of charge. All refunds will be returned to the original payment method associated with the order.

Shipping fees are not refundable.

International Customer Return Options

International returns may also be filed through the following portal inmari.loopreturns.com. International customers are responsible for purchasing their own return label and sending it to the following address:

In Mari Returns

1026 NE Little River Dr, Miami, FL. 33138

International Returns will be issued a refund for returned items once they arrive at our facility and are processed by our returns team.

At this moment, we do not provide international return labels.

Garment Requirements

In order for your return to be accepted the item(s) must satisfy all of the following requirements:

Returned items must be unused, unworn, unwashed, and free of odors. All tags must be attached and have no signs of being tampered with or reattached

There are NO EXCEPTIONS to the requirements previously stated. Our returns department has the right to deny any return that does not meet the following conditions. In the case that a return is denied, no credit or refund will be issued and the customer will be asked to cover the return fee.

Final Sale Items

All items identified with a sale tag or are clarified as FINAL SALE in the description are not eligible to be returned. These items do not qualify for a refund or store credit. These items do not qualify to be returned through our loop returns portal; if one of these items is returned, we will not be able to process them.

Faulty Items

Our quality and control team puts forth their best efforts in order to assure you are receiving a quality garment in perfect condition. If you have received an item that does not uphold these standards, please contact our customer support team at: info@in-mari.com.

In your email, please include the following information:

• Order number

• Product name

• Picture of the damaged item

A representative will review this information and assist you with a solution immediately.

Please understand that all of the measures stated above are taken out of precaution, for the safety of our customers. The satisfaction of our customers is our top priority, so we will always do our best to fulfill your requests accordingly.

Your feedback is truly important to us. If there is anything we can do to make this process easier or if you have any additional questions, please feel free to contact us at: info@in-mari.com